Layby terms and conditions:
- All contact details including email, mobile number and address must be supplied.
- Laybys will be referred to as orders on Cape Merchants paperwork
- Minimum layby/order $100
- Minimum initial deposit 20%
- Payment or part payment of 20% must be made every 2 weeks, until layby/order is complete.
- Deposit & payments may be forfeited if there is no response within 7 days of Cape Merchants contact (by either text, phone call or email).
- Cancellation of layby/order by the customer within the initial 2-week period will incur an administration fee of 50% of initial deposit. Cancellation by customers after this time may result in deposit & payments being forfeited in way of termination fee.
- Alternate arrangements made with Cape Merchants will be noted on customer’s order.
By proceeding with this agreement, it is assumed you accept our terms & conditions.
Our change of mind policy
At Cape Merchants, we are happy to offer you a refund or exchange for change of mind on most full priced items. The following change of mind time frames apply:
- In store: 14 days from date of purchase
- Online (Australia): 14 days from date of delivery
- Subject to the consumer guarantees outlined below, merchandise returned for change of mind within the above time frames can be returned for an exchange subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise
- Fashion is unworn, unwashed, unused and in its original condition with all tags intact.
- Packaging on all goods remain intact & unopened
- Any discounts received at the time of purchase will be carried over.
Exceptions to our change of mind policy
Our change of mind policy does not apply to the following merchandise:
- Earrings, hair pieces, swimwear, face masks – due to hygiene reasons, earrings, hair pieces, swimwear & face masks are unable to be returned for change of mind.
Online cancellations & order amendments
Unfortunately, we are unable to cancel or make any amendments to any online orders after your order is dispatched. Amendments may include but are not limited to:
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
Consumer guarantees
Our change of mind policy does not affect your rights under the Australian consumer law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.
Merchandise returned under consumer guarantees can be returned within a reasonable time frame subject to proof of purchase.
Merchandise marked as on floorstock, seconds or sample product must be chosen carefully as these items cannot be returned due to any fault identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.
Our customer service team is unable to review any worn or used items via email or phone. Unless the item is furniture, all items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below. Larger items, such as furniture will be reviewed via photograph, or in person where practicable.
Faulty, damaged or incorrectly described items
When returning or exchanging a faulty, damaged or incorrectly described item (excepting furniture and large items), Cape Merchants will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by Cape Merchants prior to sending goods back to us. Furniture and large items are required to be photographed, for assessment and replacement if deemed appropriate.
Should you need further assistance regarding this process, please contact us.
Terms and conditions – Online returns
Returns are available for all online orders made through capemerchants.com.au Return postage is at the buyer’s expense. To organise a return please contact anna@rockvic.com.au prior to sending your return (returned item without contact & approval will not be accepted)
All returns must be addressed to:
Cape Merchants – Attention Anna Koren
65-67 Ocean Beach rd, Sorrento Vic 3943
We will not refund any delivery fees you have paid at purchase, to have the product delivered to you; this is subject to your rights under the Australian consumer law.
Terms and conditions – 14 day in-store returns
If you have changed your mind about your purchase, you may return or exchange your item if it is unwashed, unworn, unopened or unused and you have satisfactory proof of purchase. You must bring the item back within 14 days of purchase. The offer is available for all orders in store and online (made through capemerchants.com.au ) delivered to an Australian address. Subject to your rights under the Australian consumer law, we will not refund any delivery fees paid at purchase to have the product delivered to you.